Family Car Rentals
Contact Hours:
- Sunday - Open from 9:00 AM to 12:30 PM
- Monday - Open from 8:30 AM to 4:30 PM
- Tuesday - Open from 8:30 AM to 4:30 PM
- Wednesday - Open from 8:30 AM to 4:30 PM
- Thursday - Open from 8:30 AM to 4:30 PM
- Friday - Open from 8:30 AM to 4:30 PM
- Saturday - Open from 9:30 AM to 2:30 PM
About Us:
Rental Items
About Us
Title
Family Car Rentals is Australia’s most awarded passenger rental car operator. Based on Queensland’s Gold Coast since 2001, we have been serving local or nearby residents who have the need for a temporary replacement vehicle as well as tourists or holiday makers from interstate or overseas. Our unbeatable Price Promise is proclaimed in our logo as “Lowest Price – Guaranteed!” The detail is that if someone finds a comparable rental car package that is less than our quote, we will reduce our price by double the difference, plus an additional $50! This translates to a price $25 lower than ours will result in us reducing our price by $100.00. Our best value Price Promise is backed by the Australia’s best service standards: - Triple level Cyber Security protecting customers’ personal details - 24hrs 7 days a week vehicle collection and return options - Free child safety seats pre-fitted to our rental cars and also to our transfer buses - Free shuttle service between our office & Gold Coast Airport (10 min each way) - No charge for additional drivers - Membership of the Customer Service Institute of Australia - Australia’s Fairest Rental Car Terms and Conditions - Unique “Flexi” Rental periods for locals who have no control over the period of hire (e.g. own car being repaired), refunding unused days if rental term is curtailed Since November 2023, we have received the following Awards and Accolades: - November 23: - Best Regional Car Rental Company – Qld 2023 (AI Global Media UK Automotive Awards) - March 24: - Best Family Car Rental Company – 2024 (APAC Insider Australian Enterprise Awards) - March 24: - Best Rental Car Company – 2024 (CorporateLiveWire Innovation & Excellence Awards UK) - April 24: - Australia’s Fairest Rental Car Terms & Conditions – 2023 (CarHire Guru) - May 24: - Best of Queensland Experience! – 2024 (Tourism & Events Queensland) - November 24: - Best Car Rental Company – Queensland 2024 (AI Global Media UK Automotive Awards) - November 24: - Best Car Rental Company – 2025 (APAC Insider Australian Enterprise Awards) - November 24: – Membership of Customer Service Institute of Australia - January 25: – Best Car Rental Agency in Australia - 2025 (Worldwide Certified Business Review Board) - May 25: – Best of Queensland Experience! – 2025 (Tourism & Events Queensland) - May 25: - Australia’s Fairest Rental Car Terms & Conditions – 2024 (CarHire Guru) - July 2025: - Finalist Gold Coast Local Business Awards - July 2025: – Nominee MTAQ Small Business Award - November 25: - Best Vehicle Rental Service 2025 - Gold Coast– 2025 (Corporate Vision – Small Business Awards)
Store Policies
Refund Policies
Family Car Rentals is Australia’s most awarded passenger rental car operator. Based on Queensland’s Gold Coast since 2001, we have been serving local or nearby residents who have the need for a temporary replacement vehicle as well as tourists or holiday makers from interstate or overseas. Our unbeatable Price Promise is proclaimed in our logo as “Lowest Price – Guaranteed!” The detail is that if someone finds a comparable rental car package that is less than our quote, we will reduce our price by double the difference, plus an additional $50! This translates to a price $25 lower than ours will result in us reducing our price by $100.00. Our best value Price Promise is backed by the Australia’s best service standards: - Triple level Cyber Security protecting customers’ personal details - 24hrs 7 days a week vehicle collection and return options - Free child safety seats pre-fitted to our rental cars and also to our transfer buses - Free shuttle service between our office & Gold Coast Airport (10 min each way) - No charge for additional drivers - Membership of the Customer Service Institute of Australia - Australia’s Fairest Rental Car Terms and Conditions - Unique “Flexi” Rental periods for locals who have no control over the period of hire (e.g. own car being repaired), refunding unused days if rental term is curtailed Since November 2023, we have received the following Awards and Accolades: - November 23: - Best Regional Car Rental Company – Qld 2023 (AI Global Media UK Automotive Awards) - March 24: - Best Family Car Rental Company – 2024 (APAC Insider Australian Enterprise Awards) - March 24: - Best Rental Car Company – 2024 (CorporateLiveWire Innovation & Excellence Awards UK) - April 24: - Australia’s Fairest Rental Car Terms & Conditions – 2023 (CarHire Guru) - May 24: - Best of Queensland Experience! – 2024 (Tourism & Events Queensland) - November 24: - Best Car Rental Company – Queensland 2024 (AI Global Media UK Automotive Awards) - November 24: - Best Car Rental Company – 2025 (APAC Insider Australian Enterprise Awards) - November 24: – Membership of Customer Service Institute of Australia - January 25: – Best Car Rental Agency in Australia - 2025 (Worldwide Certified Business Review Board) - May 25: – Best of Queensland Experience! – 2025 (Tourism & Events Queensland) - May 25: - Australia’s Fairest Rental Car Terms & Conditions – 2024 (CarHire Guru) - July 2025: - Finalist Gold Coast Local Business Awards - July 2025: – Nominee MTAQ Small Business Award - November 25: - Best Vehicle Rental Service 2025 - Gold Coast– 2025 (Corporate Vision – Small Business Awards)