20 % Non-refundable booking fee (deposit, remaining balance is due 14 days prior to event date. If booking with in the 14 day period, full payment is required at time of booking

Selecting Your Menu

Menu selections and dietary requirements must be finalised at least 21 days prior to your function. Changes after this time require Head Chef approval. This does not apply to bookings made at short notice.

Payment and Final Numbers

The balance of the estimated final cost must be paid prior to your function date. Final guest numbers must be confirmed 21 days before the event. This will confirm the minimum number to be charged.

After this date, increases in numbers may be accepted, however decreases in numbers will be by agreement only.

Full payment is required prior to the event.

Payment Methods

Payment can be made by cash, EFT, or credit card.

If payment has not been made under this arrangement, we may not be able to service your event.

Hire Equipment

Where equipment is hired from us, the client accepts full responsibility for any damage, breakage, loss or misuse during the hire period.

Credit card details may be required and held on file to cover replacement, repair or cleaning costs.

All equipment remains the property of the company. If hire equipment is still in use when staff depart the event, responsibility for safekeeping and return transfers to the client. Equipment must be returned by the next business day unless otherwise agreed.

To the fullest extent permitted by law, the client releases and indemnifies us from any claims, loss or liability arising from the use or misuse of hired equipment during the hire period.

Client Supplied Plates and Cutlery

We do not carry dishwashers in our vehicles. We will scrape plates and stack them in the crates or boxes they arrived in. If a sink is available onsite we can rinse crockery with prior confirmation.

If plates and cutlery must be fully washed (such as community hall crockery), this must be communicated in advance and additional waitstaff time will be required.

GST

All prices in our catering portfolio are inclusive of GST.

Cancellation Policy

Cancellations must be received in writing.

• The 30% deposit is non-refundable.
• Cancellations made 14 days or less prior to the event will incur 100% of the catering quote cost.

Leftover Food Policy

Any leftover food at our functions remains the property of the company. Due to food safety regulations we cannot provide leftover food for reuse.

Service Staff

Professional staff help ensure the smooth and successful running of your function. Travel time is charged for waitstaff from our office in Tanawha.

Staff hours are estimated based on your event requirements. If staff are required to work beyond the estimated time, additional hours will be invoiced after the event and payment will be due immediately.

Event Requirements

Our pop-up vehicles require:

• 2 x 10 amp power points (not through a powerboard)
• A flat parking area of approximately 6m x 4m

Our caravan-style vehicle Whiskey requires:

• 2 x 15 amp power points (not through a powerboard)
• Flat parking area 12.3m long x 2.5m wide x 3.4m high

All vehicles require access to potable drinking water.

Indemnity

We use the freshest and best available ingredients and prepares food in accordance with current food safety legislation. However, no liability is accepted for any latent defect in any product used.

Price Variation

All prices quoted are subject to variation based on seasonal availability and market price. Notice will be given in writing should pricing change.

Dietary Requirements & Allergen Disclaimer

While every precaution is taken to accommodate dietary requirements, all food is prepared in a shared kitchen environment. We cannot guarantee that any item is completely free of allergens such as nuts, gluten, dairy or shellfish due to the risk of cross-contamination.

By placing an order, clients acknowledge this risk and understand the final decision to consume a meal rests with the individual.

Fuel Supply Disruption Clause

We are committed to delivering your event as planned. However, due to uncertainty in fuel availability and potential government-imposed restrictions, circumstances may arise that are beyond our control. In the event of fuel shortages, rationing, or supply disruptions, we may need to: Adjust delivery or service times, including rescheduling where necessary Modify aspects of the service to reduce travel or logistics requirements Suspend or cancel services where it is not reasonably possible, safe, or viable to proceed We will always communicate with you as early as possible and work with you in good faith to find the best solution. The company is not liable for delays or changes caused by these external factors. Where services are affected, we will discuss appropriate options with you.