A non-refundable 25% booking fee is required at the time of the booking. Final payment of the remaining 75% of the total booking cost shall be paid 7 days prior to the event date. 

If the event date is within 7 days of booking date, full payment is due at the time of booking.

Depending on the item, an additional bond may be required and will be discussed at the time of booking. Please be aware that additional fees may be incurred depending on the event, number of items, labour and travel. 

All payments must be made by the direct deposit into the hire company’s bank account by eft or online secure payments and by the due date specified. Please note that should the final payment not be made 7 days prior to the event date the hire company reserves the right to no longer supply any equipment for the event. The non-refundable 25% booking fee will not be returned should this occur.

The Vendor, Supplier and or Client may cancel an order at any time, please see below the Cancellation policy details. No cancellation by the Vendor, Supplier and or Client is valid unless is has been acknowledged in writing by the hire company.

A booking fee paid of 25% of the total invoice amount are non-refundable or non-transferable. 

Bookings cancellations made more than 30 days of the event date will receive a refund less the 25% non-refundable booking fee paid plus an $80+gst administration fee.

Booking cancellations made less than 30 days of the event date, will receive NO refund on the final balance, as the items and date were reserved for your event and includes any cost of good items already sourced and purchased for your event. We have already invested our valuable time and resources to plan your event. All bookings are non-transferable.

Cancellations of bookings/events due to weather shall still be subject to the cancellation policy above. The hire company is in no way responsible for intemperate weather that may cause the Vendor and or Supplier to cancel their booking.

Hire duration is for a full 24 hour day, drop off the day of the event and collection the following day, please advise us if you wish to have collection the same day,  if you wish for the hire items to moved during the event to a different location or a late night pack down, as extra charges apply.

All delivery and collection fees will be stated on the quotation and or invoice. 

Delivery, setup and collection during standard operating hours only - Monday to Saturday 9am to 5pm