Terms & Conditions

Last updated: 26 February 2026

These terms apply to all bookings made with us. By paying the Date Reservation Fee, you agree to the terms outlined below.

These conditions explain expectations for photo booth hire, payments, cancellations, event requirements and responsibilities for both parties.

Booking & Payments

Date Reservation Fee

A $100 Date Reservation Fee is required to secure your booking and reserve your event date.

Once your date is reserved, we decline other enquiries for that time. This fee covers administration, scheduling and preparation costs and is non-refundable. The fee is credited toward your total booking price.

If you need to change your date, we will make reasonable efforts to transfer your booking to a new date, subject to availability. If we are unavailable on the new date, the booking will be treated under the cancellation terms.

Final Payment

Full payment is due no later than 7 days before your event.

If payment is not received by this time, the booking may be cancelled and the Date Reservation Fee will not be refunded.

Cancellations & Rescheduling

Cancellations

The Date Reservation Fee is non-refundable.

Cancellations more than 14 days before the event will not be charged further.

Cancellations within 14 days of the event require full payment.

If Mischief & Memories must cancel due to unforeseen circumstances, you will receive a full refund of all amounts paid, including the reservation fee.

Rescheduling

One reschedule is permitted with at least 14 days’ notice, subject to availability.

Your Date Reservation Fee will transfer to the new date.

If we are unavailable on the requested new date, the booking will be treated under the cancellation terms. Further reschedules may be treated as a new booking at our discretion.

Event Setup Requirements

To ensure the booth operates safely and smoothly, the following must be provided:

Minimum 3 m × 3 m space

Nearby 240 V power outlet

Flat and undercover location

Weather-safe environment

Easy access and nearby parking/loading

Pricing assumes ground-floor access within 30 metres of suitable parking. Stairs, long distances or difficult access may incur additional fees.

Operating Conditions

We may pause or stop operation if:

There are safety concerns

Guests behave inappropriately or unsafely

Power or internet issues occur

Technical faults occur

Where downtime is caused by venue conditions, power, internet or guest behaviour, no refund or additional time is required.

Equipment & Guest Behaviour

The hirer is responsible for any intentional or negligent damage to equipment caused by guests or venue conditions.

Repair or replacement costs may be charged where damage occurs.

Children using the booth must be supervised.

Photos, Media & Promotion

With your permission, we may use selected photos or short video clips from your event for promotional purposes such as:

Website

Social media

Marketing materials

You may request at any time that identifiable images are not shared publicly. This does not affect photos printed or delivered to you.

Data & Privacy

Booking and contact details are stored securely and used only to manage, deliver and follow up your booking.

Images are shared publicly only with permission.

Nothing in these terms limits your rights under Australian privacy or consumer law.

Liability

To the extent permitted by law, our liability in connection with the booking is limited to the total amount paid for the booking.

We are not responsible for delays or failures caused by factors outside our control, including:

Power outages

Venue access issues

Internet interruptions

Extreme weather

Nothing in these terms limits your rights under the Australian Consumer Law.

Equipment Faults

If our equipment develops a fault that stops the booth operating for more than 20 minutes, we will offer either:

Extra time on the night (subject to venue approval), or

A pro-rata refund for the time lost.

This does not apply where issues are caused by venue conditions, power, internet or guest behaviour.

Additional Fees

Overtime

$50 per 30 minutes, payable before extension.

Idle Time

$50 per hour if the booth is set up but unused during scheduled hire.

Travel

Events more than 75 km from Pacific Pines may incur a travel fee.

Power & Internet

One 240 V outlet is preferred but not required.

Live sharing features depend on venue connectivity and cannot be guaranteed in all locations.

Outdoor Events

Booths must be placed in an undercover, weather-safe location at all times.

Venue Responsibilities

The hirer is responsible for ensuring:

Venue permissions are approved

Adequate power access is available

Venue rules and restrictions are followed

If access is delayed due to venue issues, operating time may be reduced without refund.

Force Majeure

If an event beyond our control (for example extreme weather, natural disaster, sudden venue closure or serious illness) prevents us from providing the service:

We will first attempt to reschedule, or

If rescheduling is not possible, we will refund amounts paid for the booking.

Nothing in this clause limits your rights under the Australian Consumer Law.

Indemnity

The hirer is responsible for ensuring the venue is safe and suitable for booth setup and for guest behaviour around the equipment.

To the extent permitted by law, the hirer agrees to indemnify Mischief & Memories against claims, loss or damage arising from venue conditions or guest actions, except where caused by our negligence or wilful misconduct.

Design & Artwork

Design proofs are provided 5 business days prior to the event.

Up to four revisions are included.

Wedding Bookings

Wedding bookings follow the same cancellation and rescheduling terms.

Additional wedding inclusions may include:

Photo template design

Welcome signs

Audio guestbook signage

Final artwork should be approved at least 5 business days before the event.

Where requested, we will coordinate timing with the venue or wedding vendors to support your run sheet.

Audio Guestbook

Where an audio guestbook is included:

Setup instructions will be provided

Audio messages will be delivered digitally after the event

Guests should be aware their messages may be shared with the couple

Corporate & Brand Events

Invoicing

Approved businesses may request invoicing. Payment is due within 14 days of invoice date, unless otherwise stated.

Purchase Orders

Where a PO number is required, it must be provided before the event.

Branding

Clients may provide logos or brand assets for templates or signage. We are not responsible for issues caused by low-resolution or unsuitable files.

Multi-Day Events

Expo or multi-day hire may include additional fees for:

Overnight storage

Idle time

Security requirements

Equipment will not be left operating unattended overnight unless agreed.

Summary

These terms outline expectations for both the client and us, including payment timeframes, cancellations, setup requirements and responsibilities during the event.

If anything is unclear, please contact us before paying your Date Reservation Fee so we can confirm details in writing.

For general consumer rights information, visit the Australian Competition & Consumer Commission (ACCC) website.